According to Haye's service agreement, we provide refund services for you. For the sustainability of the service, refund requests must meet certain conditions. You can refer to our service agreement for detailed requirements. If you meet the refund conditions in the service agreement, please notify us by email following the prescribed process. We will assign a dedicated person to handle your refund request.

Currently, our payment processes are integrated through Stripe. You can choose from various convenient payment methods on the Stripe platform, such as credit cards and Apple Pay.

We provide exclusive discount codes under certain scenarios. If you have a discount code, you can enter it during the payment process. Depending on the discount code, you will enjoy fee reductions or additional usage time.

According to the service agreement, if your behavior poses a risk or falls under our category of prohibited behaviors, we have the right to cancel the order and ban your account. For detailed information, please refer to our service agreement. If you have any questions, you can contact us via Email: [email protected].