FAQ
Answers to the most frequently asked questions.

How does it work?

You can download our application from the Apple Store or our official website, and then install the application on your macOS, so that you can use it. The first time you use it, you need to complete the account registration. After registration, use the shortcut keys “Command + E” can call up our application, or you can call it up with the same shortcut key when selecting a text.

How do I get updates?

You can update through the Apple Store. For non-Apple Store versions, we will provide automatic upgrade functionality. You only need to click on the update when prompted to get the latest version. To ensure the normality of the service, we recommend always keeping your application version up to date.

What LLM models are supported?

At present, we are using OpenAI’s latest large language model (GPT-4o), and we will optimize the model’s output based on different service scenarios. In the future, we will implement a mix of various models.

What information does Haye collect?

We prioritize personal privacy and do not have the authority to access any data generated by users. However, in order to meet the software’s development and optimization needs, we will collect some software usage logs to ensure better updates and bug fixes.

Why is there no free version?

We are an efficiency tool. We hope to use such a tool to help everyone improve productivity, so we will continue to optimize product details to achieve a good product experience. This will invest a lot of our energy, and at the same time, we will also use large models. It costs us a lot of resources. In order to enable the healthy and sustainable development of the software, we decided to only provide the paid version.

What’s the refund policy?

After the application is officially launched, we will open multiple sets of payment channels, so we will implement the refund strategy according to the payment channels, such as: Apple Store refund method.

What systems will he support?

To provide a better product experience, we are currently focusing on developing the macOS version and have fully adapted to the overall ecosystem of macOS. In the future, we will gradually introduce versions for other systems. Our goal is to strive to maintain complete alignment with the design principles of different systems, rather than simply porting the software, so this will require more time to complete.

Is it Electron app?

Yes, this is an electron application, and we will do Native and Electron development, which allows us to always maintain a lightweight development mode while also having some macOS development features.